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Every effort is made to ensure that all items are in perfect condition before being shipped to you, our customer.  Measurement and fitting guides and support for correct fit are available on the site.  Please use them.  We want you to be happy with your purchase.  With proper care your leather goods will last your for years of enjoyment.  Should you experience shipping damage, please take photographs.  Your purchase is insured and a claim will be made.  No returns are accepted.